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Mail Order Sales



Robinson Healthcare has offered a mail order service for many years, so that individual consumers who wish to buy products in singles can do so. Details of this service is provided below and is available via our telephone mail order team.


This mail order service for single items is currently not available online. This service will be available soon. Additionally, this site currently does NOT support purchases of continence care products from individuals who have an exemption from VAT due to a medical condition. VAT exempt products can only be supplied through our telephone mail order service. Please see below for more details.


Telephone Mail Order Service

A comprehensive range of Robinson Healthcare products are available directly to consumers in singles and case quantities via our Telephone Mail Order Service - call 01909 735525. This carefully selected range includes:

  • Continence Care Briefs and Pants
  • Bed & Seat Pads
  • Bedding Protectors
  • Washable Clothing Protectors
  • Moist and Dry Skin Cleansing Wipes
  • Surface Cleansing Wipes
  • First Aid Woundcare
  • Earplugs
  • Personal Care Products

Certain products in this list may be available VAT free to qualifying customers, subject to HMRC rules. Please see below for more details.

VAT Exemption

If you order through our mail order service, we are able to supply certain products on a VAT free basis to customers that qualify, subject to HMRC (Her Majesty's Revenue and Customs) rules and qualification criteria. In general those who qualify must:


  • be chronically sick or disabled
  • purchase the goods for their personal or domestic use
  • submit a written declaration claiming their entitlement to VAT relief
In general, products that qualify have to be designed soley to treat or manage a medical condition. Robinson Healthcare products that qualify for VAT relief include our continence care range of bed and seat pads, briefs, pants and waterproof bedding protection.
If you require further advice on whether you may be eligible for VAT relief on these products, clarification on exactly which of our products qualify for VAT relief, or to obtain a form to declare your entitlement please call our friendly Telephone Mail Order Team. All calls are handled with the utmost discretion.


NOTE: Business customers are strictly not eligible for VAT exemption.



How to Order


For full details of the products available and up to date pricing, please contact us via our dedicated Mail Order Hotline:


Telephone: 01909 735019


A new downloadable catalogue and price list will be available on this website soon.




PLEASE NOTE - Our Professional range of products - in particular single use instruments such as the Instrapac and Instraspec ranges - are NOT available via Mail Order or in singles. These are professional products that are only available to purchase in case quantities by medical professionals and distributors.

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