You are here Home How to Deal with Us Delivery Information

Delivery Information

8626_RHC_Delivery_Icon_1.png

 

Delivery Information

 

This site only accepts orders for items in stock.

The products offered on this site are normally in stock at all times. The green/red stock indicator shown against each product is a live stock check, carried out every time a product is viewed. If a product is out of stock, we will not accept an order for that item. Instead, we provide an estimated date for the product to be back in stock.


If you wish to order an item which is not in stock, please contact our Customer  Services team on 01909 735000.


Delivery Charges

Our standard delivery charge is £5.95 + VAT for orders up to £100 (excluding VAT) and FREE for orders over £100 (excluding VAT). There is no minimum order value. All charges applicable are displayed in step 1 of the basket/checkout.

 

Customers who have special pricing agreements, based upon commitments for high volume purchasing, are subject to different charges. Delivery is free and there is no minimum order value, but orders below £250 (excluding VAT) are subject to a small order charge of £20 + VAT. All charges applicable are displayed in step 1 of the basket/checkout.

 

Guaranteed deliveries are available at extra charge. Please contact our Customer Services team on 01909 735000 if you would like this service.


Standard Delivery Service

Our standard delivery service delivers on “working days” (Monday to Friday excluding public holidays). Weekend deliveries are possible and if you require this service, do not place your order on this website, but contact our Customer Services team on 01909 735000.

 

Orders placed before 2pm, Monday - Friday (excluding public holidays) are generally despatched the same day and will be delivered the next working day (Monday to Friday) in most postcode areas, but may take up to three working days from the date of order. This service is not guaranteed.

 

Orders placed after 2pm, are generally despatched the next working day and will be delivered the following working day in most postcode areas, but may take up to three working days from the date of despatch. This service is not guaranteed. 

 

Please note that you are able to place orders on this website at any time, but your order will be despatched on the next working day – so if you order on Saturday, your order will be despatched on Monday. This website allows you to request a specific delivery date up to 15 working days from the date of the order. Whilst we will endeavour to deliver on the requested date, we cannot guarantee it using our standard delivery service.

 

Guaranteed Next Day or Guaranteed Specific Date Delivery

If you require guaranteed next day delivery, or delivery on a specific, guaranteed date, do not place your order on this website. Instead, please call our Customer Services team on 01909 735000 to place your order. They will advise you of the additional delivery charge for providing this service.

 

We regret that guaranteed next day delivery to the following postcodes is not available:

AB, BT, GY, HS, IM, IV, JE, KW, PA, PH, PO30-41, TR21-25 and ZE.

 

Deliveries outside the United Kingdom

This website will only accept orders for delivery within the UK. If you wish to have goods delivered outside the UK please contact our Export Sales team on +44 1909 735046.

 

Please contact our Customer Services team on 01909 735000 if you require further details on deliveries.

 

 

 

 

 

 

Print view